Depending on how you interact with Novelqis™, we may collect or process categories of personal information including:

• Contact information such as your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information such as products purchased, quantities, order number, order value, shipping information, transaction status, cancellations, returns, refunds, and related records.
• Customer-account information if you choose to create or use an account.
• Information you provide when contacting customer support.
• Website and device information such as IP address, browser type, device type, cookie identifiers, referring pages, and interactions with our website.
• Payment-related information required by Shopify and applicable payment providers to authorize and process your transaction.

Novelqis™ does not store complete credit or debit card numbers on its own website servers.

Personal information may be collected:

• Directly from you when you place an order, submit information, subscribe to communications, or contact us.
• Automatically through cookies, pixels, scripts, server logs, and similar technologies when you access or use novelqis.com.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other service providers involved in completing your transaction.
• From advertising, analytics, attribution, measurement, or marketing services where those services are enabled and permitted.

We may use personal information to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping updates, delivery information, and tracking notices.
• Provide customer support and respond to inquiries.
• Handle cancellations, returns, refunds, payment questions, and disputes.
• Detect, investigate, and help prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize website content or marketing where permitted by applicable law.
• Measure advertising and marketing performance where applicable.
• Meet legal, regulatory, tax, accounting, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Novelqis.com and services supporting our store may use cookies, pixels, scripts, server logs, and similar technologies for purposes such as website functionality, shopping-cart operation, checkout, customer preferences, security, analytics, fraud prevention, advertising, measurement, and attribution.

If AppLovin advertising technologies are enabled on our website, AppLovin may use pixels, cookies, scripts, or similar technologies to help deliver, measure, attribute, optimize, and improve advertising and related services.

Depending on the technologies enabled and your privacy choices, these services may process information such as IP address, browser and device information, cookie or advertising identifiers, referring pages, product views, searches, website interactions, add-to-cart activity, checkout events, purchase events, and related advertising or transaction information.

Where required by applicable law, we provide appropriate notice and obtain consent before using non-essential advertising or measurement technologies.

Your browser or device may allow you to block, restrict, or delete certain cookies. Where available, website privacy controls may also allow you to manage advertising and tracking preferences.

Disabling cookies required for website operation may affect shopping-cart, account, checkout, or other website functionality.

We may provide personal information to service providers when reasonably necessary to operate our business, complete transactions, or provide requested services.

These providers may include:

• Shopify and other e-commerce technology providers.
• Payment processors, financial institutions, and payment-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communications providers.
• Website hosting, security, analytics, and fraud-prevention providers.
• Advertising, attribution, measurement, and marketing providers, including AppLovin, where their services are enabled and permitted.
• Professional advisers, auditors, insurers, and other business-service providers.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

If AppLovin services or integrations are enabled, information may be shared with or collected by AppLovin for advertising, attribution, measurement, analytics, fraud prevention, service improvement, and related purposes, subject to applicable law and user privacy choices.

Personal information may also be disclosed where permitted by law in connection with a financing, merger, acquisition, reorganization, sale, or transfer of all or part of our business.

We do not rent personal information to unrelated third parties for their independent use.

We may use advertising and measurement providers, including AppLovin where enabled, to help advertise Novelqis™ products, understand advertising performance, measure conversions, prevent fraud, improve campaigns, and provide advertising that may be more relevant to users.

Depending on the technology used and the privacy law applicable to you, disclosures involving advertising, analytics, measurement, cookies, pixels, identifiers, or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising, even if no money is exchanged for personal information.

Where required by applicable law, eligible users may opt out of certain sale, sharing, or targeted-advertising activities through available website privacy controls or by contacting us at service@novelqis.com .

We also respect applicable browser- or device-based privacy choices and recognized opt-out signals to the extent required by law and supported by the technologies used on our website.

Novelqis™ uses Shopify's e-commerce infrastructure. Information required to operate the store, provide shopping-cart and checkout functionality, process transactions, and complete purchases may therefore be processed by Shopify and applicable service providers.

Those providers process information according to their own privacy practices, contractual obligations, and applicable legal requirements.

We retain personal information for as long as reasonably necessary for purposes including order administration, customer service, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and compliance with applicable legal or regulatory requirements.

Retention periods may vary depending on the category of information, why it is processed, and the legal or business requirements that apply.

Depending on your place of residence and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning privacy requests where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to legal exceptions, limitations, identity verification, and other requirements under applicable law.

To submit a privacy-related request, email:

service@novelqis.com

Please use the subject line “Privacy Request” and describe your request in enough detail for us to understand and process it.

We may request information reasonably necessary to identify the relevant account, order, or transaction and verify your identity.

For your security, do not send complete card numbers, card security codes, online banking passwords, or other highly sensitive financial credentials by email.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may separately verify your identity.

If you choose to receive promotional emails, product updates, new-collection announcements, or other marketing communications from Novelqis™, you may unsubscribe using the unsubscribe option provided in those communications.

You may also contact us if you need assistance updating a marketing preference.

Transactional communications relating to orders, payments, delivery, returns, refunds, account security, or customer-support matters may still be sent when reasonably necessary.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should take reasonable steps to protect account credentials and contact us if they suspect unauthorized account or order activity.

Novelqis™ sells artificial botanical wall decor and other home-decor products through a general consumer shopping website.

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly submitted personal information through our website, please contact us so the matter can be reviewed.

Novelqis™, Shopify, and other service providers supporting our online store may operate internationally.

As a result, personal information may be processed or stored in a country or jurisdiction different from the location where you access novelqis.com.

Where required, international processing or transfers will be handled subject to applicable legal requirements and available safeguards.

Novelqis.com may use or link to websites, platforms, applications, payment services, shipping services, social platforms, advertising providers, or other third-party services.

Information collected directly by those third parties is governed by their own privacy policies, terms, and practices.

We encourage customers to review the applicable privacy information before providing personal information directly to a third-party service.

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, service providers, legal requirements, or operational needs.

The current version will be posted on this page together with an updated revision date.

Where required or appropriate, we may provide additional notice of material changes.