Contact Us
How Can We Help?
Have a question about our faux botanical wall hangings, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Novelqis™ customer-support team and we’ll be happy to assist you.
The Right Help, When You Need It
Whether you are shopping for botanical wall decor or already have an order with us, our support team is available to help with product, order, shipping, payment, and return questions.
Order, Shipping & Product Support
Providing the right details when you contact us helps our support team review your request more efficiently.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout. These details help our customer-support team locate and review your purchase more efficiently.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact us and include your order number and any available tracking details.
Problems With Your Order
If your item arrives damaged, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.
- Your order number
- A clear description of the issue
- Relevant photos or videos, where appropriate
- A photo of the shipping label and exterior packaging, when relevant
Product Appearance & Decorative Variations
Minor variations in color, foliage placement, surface texture, leaf shape, decorative detail, or appearance may occur between production batches or because of screen settings and lighting conditions. These small differences can be normal for decorative artificial botanical products.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.
Please contact our customer-support team before sending any merchandise back to us. Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, our team will provide the applicable return instructions and return address.
Business & Contact Information
The information below identifies the company responsible for operating Novelqis™ and providing customer support.
Novelqis™ is operated by Shanghai Langnasong Network Technology Co., Ltd. The registered business address listed above is not automatically designated as a merchandise return address. Please contact customer support and receive return instructions before sending a product back.
We’re Here When You Need Us
Questions about a Novelqis™ botanical wall hanging, an order, delivery, payment, return, or refund? Contact our customer-support team and we’ll be happy to help.