FAQ
Frequently Asked Questions
Find helpful information about Novelqis™ faux botanical wall hangings, product materials, decorative variations, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
About Novelqis™ Products
Learn more about our faux botanical wall decor, materials, appearance, construction, and intended use.
Who operates Novelqis™?
Novelqis™ is owned and operated by Shanghai Langnasong Network Technology Co., Ltd.
What does Novelqis™ sell?
Novelqis™ specializes in faux botanical wall hangings and artificial plant wall decor designed to add greenery, texture, and decorative character to everyday interior spaces.
Our collection includes designs inspired by eucalyptus, fern, monstera, olive branches, ivy, magnolia, ginkgo, succulents, palm leaves, wildflowers, and other botanical forms.
What materials are used in Novelqis™ wall hangings?
Materials vary by design. Novelqis™ products may combine faux polyester, PE, textile, PP, or other decorative synthetic botanical elements with natural-looking beechwood dowels, wood beads, cotton cord, jute cord, or cotton-jute blends.
Please review the individual product page for the exact specifications and materials of the item you are purchasing.
Will my product look exactly like the photographs?
We aim to present our products as accurately as possible. However, slight differences in color, foliage placement, leaf shape, surface texture, decorative details, and overall appearance may occur because of production tolerances, photography, lighting, or screen settings.
Are minor decorative variations considered defects?
Small variations in foliage placement, color tone, surface texture, cord arrangement, wood grain, or decorative detailing are not necessarily defects when they do not materially affect the product's intended decorative use.
If you believe your product has a genuine manufacturing problem, please contact us with your order number and clear photographs or videos showing the issue.
Are Novelqis™ products made with live plants?
No. Novelqis™ products are artificial botanical wall decor. They are designed to provide a plant-inspired decorative appearance without requiring watering, soil, pruning, or routine plant care.
Are Novelqis™ wall hangings intended for indoor use?
Our botanical wall hangings are primarily designed as indoor home decor unless an individual product page specifically states otherwise.
To help preserve their appearance, avoid prolonged exposure to rain, excessive moisture, extreme heat, or strong direct sunlight unless the relevant product is specifically described as suitable for those conditions.
Where can I use Novelqis™ botanical wall decor?
Our decorative wall hangings are designed for indoor residential spaces such as:
- Living rooms
- Bedrooms
- Entryways
- Home offices
- Reading corners
- Dining areas
- Decorative gallery walls
From Checkout to Delivery
Helpful information about processing, shipping, tracking, and order changes.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation.
During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported destinations in the United States is generally 10–15 business days after the order has been dispatched.
Delivery estimates may vary depending on destination, carrier conditions, customs processing, weather, holidays, or other circumstances outside our control.
How much does shipping cost?
Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact us at service@novelqis.com and include your order number.
We will review the available shipment information and contact the relevant service provider where appropriate.
What if tracking says “Delivered” but I cannot find my package?
First check your mailbox, front or side entrance, delivery area, household members, building reception, neighbors, and any other location normally used by your delivery carrier.
If the package still cannot be located, contact our customer-support team so we can review the available delivery information.
Can I cancel or change my order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.
Changes cannot be guaranteed after processing, packing, or fulfillment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns Made Clearer
Please contact us before returning any item so our team can provide the appropriate instructions.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements stated in our Return & Refund Policy.
How do I request a return?
Email service@novelqis.com and include:
- Your order number
- The item you wish to return
- The reason for your return
- Relevant photos or videos where appropriate
Our customer-support team will review your request and provide further instructions.
Where should I send my return?
Please do not automatically send merchandise to our registered business address.
After an eligible return request has been reviewed and approved, our customer-support team will provide the applicable return address and return instructions.
Who pays for return shipping?
Customers are generally responsible for return shipping costs when a return is based on personal preference or a change of mind.
If a confirmed problem was caused by an error attributable to us, our customer-support team will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if my item arrives damaged, defective, or incorrect?
Contact us promptly at service@novelqis.com and include your order number together with clear photos or videos showing the issue.
After review, we will provide an appropriate replacement, refund, reshipment, return, or other solution for a confirmed error attributable to us.
The registered business address of Shanghai Langnasong Network Technology Co., Ltd. is not automatically designated as a merchandise return address. Please contact Novelqis™ customer support and receive return instructions before shipping any item back.
We’re Happy to Help
Contact Novelqis™ customer support with your order number or a clear description of your question. We aim to respond within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Business Information
The information below identifies the company responsible for operating Novelqis™ and providing customer support.